Simple & Powerful Advice
Key Holder
We offer key holder services including call-out to guests.
Organize
We can organise your property booklets for you. Providing valuable photograph logs, information about your property and even the surrounding area.
Reviews
We can help respond to online reviews positively and make recommendations for improvements to any suggestions made.
Privacy
We will always keep all of your property information safe and away from trades, guests and even housekeepers if required.
Notify
We can notify you of any problems that arise or issues we can see in the making. This can prove invaluable when trying to retain guests year on year.
Target
We can help you keep a good working relationship with your agent and ensure that any void periods or issues are resolved directly. This will ensure your annual targets are met.
Inspections
We will inspect your property regularly to your requirements to ensure all areas are maintained and kept.
Call us anytime
One of our biggest attributes is to be available at any time. This over time will prove invaluable especially when a guest needs help or information.
Guest retention
Guest retention is the easiest way to improve bookings year on year. Gaining a client for life takes available annual booking slots off the market and makes your properties popularity grow.
Maintenance
We can offer in-house maintenance services, from carrying out the smaller jobs ourselves to arranging quotes for you from our vast contacts in the area.
Photography
We can offer in-house professional photography and guest booklets. Personalised greeting cards and also hampers & special gift packs.
Linen Hire & Linen Purchase
We offer linen hire contracts and also high quality linen purchase for that bespoke special touch. We deal with high-end suppliers or we can put a store supplied package together for you.
Knowledgable, quality, friendly advice with no harsh review of your property.
We review each property on its own merits. We love all properties from beach huts to mansions and everything in-between and your guests will too!
Holiday Let is certainly not one size fits all, whether you have an annexe or a castle, there will be many reasons guests will enjoy their stay, equally there will be many reasons why they won't. Before you consider saying no to holiday let, why not give us a call?
Property Inspections
Our core business is to help you get your holiday property up and running the right way. We can take your project on from day one ensuring a high standard is achieved and maintained. We can offer regular inspections or one-off inspections as and when required. We will provide a full report including our recommendations.
Housekeepers
With our vast experience in cleaning and property presentation, we can help your current housekeeping team to document current and potential issues, clean to our high standards and take any management roles they can't undertake for you including being your go to reliable key holder.
Inventory checks
We will perform regular inventory inspections, itemising items and making recommmendations for improvements. We also offer a purchasing service whereby we will order everything for you at a budget or predetermined price.
Guest refunds
Guest refunds can be one of easiest things to avoid in this industry, yet many of the clients we take on have not acted or been told to act on the information they have been given.
We ensure a record is kept of any issues during a guests stay and if preventative measures are not easily achievable we can find the time in the properties diary to make it happen. A happy guest will book again!
Tired of poor reviews?
If you're constantly receiving poor reviews or hassle from guests it's time for a change!
Everyone expects the odd guest complaint but if it's a regular occurrence it can only mean one thing. Something is a miss.
We take note from all the properties we manage and so we are armed with all the information you require to keep guests happy and returning.
Finishing Touch, the little things
The little things in our experience always end up going a long way. From welcome packs, VIP packs to additional start packs, everything you add will add positives to your guests stay.
When the weather is bad making life inside as comfortable as possible, can go a long way to avoiding any upsets and complaints.
Preparation is key.
Low bookings
Low bookings is obviously the most important part of your holiday let business, after all if you don't have any guests, you don't have any income.
We deal directly with top holiday let agents in the south west. We can help contact your agents directly and work proactively with them to find out what has gone wrong and what we need to do to change it.
Where relationships have broken down, we can help build bridges again.
Guests taking away your time
Owning holiday let properties as a full-time job may seem like a dream come true, maybe even a dream job. But what about when you already have a career, or perhaps you want to enjoy your retirement.
We can take this time consuming part of the business away, leaving you to enjoy the benefits of holiday let property ownership without the headaches. It may seem like a big problem when you're far away, with us on your doorstep, it won't be.
Leave it all to us.
Goldilocks
Do you feel like Goldilocks has been staying in your bed?
Making changes to your property to cater for all types of guests doesn't have to be expensive. We have vast experience in making simple changes to help your guests enjoy their stay, whatever their preferences.
As we've said before, in the eyes of the guests, it's the little things that go the furthest.